Summary
- Ask to access, correct, delete or get a copy of your personal information.
- We verify requests before acting on them.
- We respond within 45 days, extendable where the law allows.
- Used a calculator on an agent's site? That agent controls your data, and we'll forward your request.
The summary is for convenience. The full text below governs.
What you can ask for
- Access: the personal information we hold about you.
- Correction: fix anything inaccurate.
- Deletion: erase your information, subject to legal exceptions.
- Portability: a copy in a common, machine-readable format.
- Opt-out confirmation: we don’t sell or share personal information for cross-context behavioral advertising, and we honor Global Privacy Control signals.
How to make a request
Email [email protected] or use our contact form and choose “A privacy request”. Tell us which right you’re exercising and the email address associated with your information. You can use an authorized agent, who will need to show your written permission.
Verification
To protect your information, we verify requests before acting on them, usually by confirming control of the email address on file. For sensitive requests we may ask for more information. We only use it for verification.
Timing
We confirm receipt within 10 business days and respond within 45 days. If we need more time, as some state laws allow, we’ll tell you why and when to expect a response.
If you used a calculator on another website
When you use a calculator on an agent’s, team’s or brokerage’s website, that business decides how your information is used, and we process it on their behalf. Contact them first. If you write to us, we’ll forward your request to them and let you know we’ve done so.
Appeals
If we decline your request, we’ll explain why. You can appeal by replying to our response with “Appeal” in the subject line. We’ll respond to appeals within the time the law requires and, where applicable, tell you how to contact your state attorney general.